So, here's something I don't get. Maybe if you have the 411 on urban life, you can explain it to me.
During my lunch hour, I have about a half hour to eat my lunch, sort through my mail, maybe send a fax, and return all of my clients' phone calls.
As I've stated before, I have no problem taking as much time as needed to explain my client's case to them as many times as they need to hear it. I don't mind laying out the options again and again.
But you know what I don't have time for? Getting a client's answering machine, and, instead of an outgoing message, it just has 3 minutes of a rap or hip-hop song playing before the beep. What's up with that?
I guess the one upside is that it keeps me up-to-date on the music my clients are listening to.
In my clients' files, I document my messages received and the date and time that I returned each call (basically to cover my ass in the event of an ethics complaint). Just once, though, I'm going to write "Tried to call back, couldn't wait through song."
And, of course, that one time - that will be the one client who files a complaint. And when the Review Board goes through the file, they will find the notation and say, "What could this mean?" Because I'm sure that the attorneys on the Complaint Review Board do corporate work and have never once called a client only to listen to three minutes of "You Will Always Be My Boo."